Terms And Conditions


The following terms and conditions apply to all sections and pages of our website, as well as, where applicable, to any services we provide, such as message.www.machinery-makers.com. Additional terms and conditions may apply to other services supplied by us, which are included below and/or explained or made available to you if you use these services.

If you’d like to learn more about how Relate treats personal data, maintains confidentiality, and protects your privacy in connection with our services, please visit our service information page. Additionally, this section details how Relate manages reports and customer information, as well as our rules of ethics and practise. Additionally, you should read our privacy statement, which outlines the types of personal information we gather from you, how we use it, how we safeguard it, and how you may change and access your own personal information.

Please take the time to thoroughly read these terms and conditions. They set forth the terms of our engagement with you in connection with this website. By visiting or using any portion of this website or giving your assent in any other way, you agree to be bound by these terms. If you do not agree to these terms and conditions, you must immediately cease using this website.

We reserve the right to amend these terms and conditions at any time by posting an updated copy on this website. You should revisit this page in the future to ensure you are familiar with the latest terms and conditions. By continuing to use this website after the terms and conditions have been updated, you agree to the revised terms and conditions.

www.machinery-makers.com and message.www.machinery-makers.com are the websites to which these terms and conditions apply and for which we are responsible.

Who we are

We are Relate, a registered charity with the registration number 299914. Our limited corporation is registered in the United Kingdom of Great Britain and Northern Ireland. Premier House, 29 Hart Road, NORTON GL2 4DJ is our registered office, and our company registration number is 399221. You can email us at info@machinery-makers.com.


Content on this website

All information on this website is offered as a public service and may not be utilised commercially without our prior written approval.

Unless otherwise noted, we retain ownership of all copyright and other intellectual property rights in the information on this website and in our publications (or are licenced to use the same). The materials on this website include, but are not limited to, the website’s design, layout, look, appearance, graphics, photographs, and documents, as well as other content such as articles and other text.

Permission is not provided to use content from this site. Without explicit written permission from Relate, no portion of the content may be copied or transmitted in any form or by any means electronic or mechanical, including photocopying, or by any information storage and retrieval system. Relate allows the user the right to download, save, and make copies of the material only for personal use.

Without prior written authorization from Relate, none of the foregoing allows any person the right to copy or significantly incorporate any of the information in a published work, whether physical, electronic, or otherwise.

Requests for written permission to use information on this website should be directed to info@machinery-makers.com.

Without notice, the information on www.machinery-makers.com and message.www.machinery-makers.com may be altered, cancelled, or updated. Relate reserves the right to make modifications and/or adjustments to the services available through this site at any time and without notice.

We reserve the right, without prior warning, to change, update, remove, or prohibit access to this website. If the necessity arises, we have the right to stop access to this website or to shut it down permanently.

External links on this site are not controlled by us, and we are not responsible for the contents of any connected site or any links contained within a linked site. We provide these links just for your convenience, and their inclusion does not constitute sponsorship by Relate.

Copyright in the information we provide to you

The information supplied to you as part of our Message a Counsellor or WebChat services includes material that is either our property or is licenced to us. It is protected by intellectual property laws, which include, but are not limited to, copyright protection.

You are permitted to view, use, download, and store the information for your own personal purposes. Commercial usage of our information is strictly prohibited. Without our prior written agreement, it is illegal to re-distribute, republicate, or otherwise make available to third parties the information we offer in connection with our online counselling services.

Unauthorized use of the information given by us may result in a claim for damages against you and/or constitute a criminal offence.

Paid for online services

WebChat, Message a Counselor, and PeopleStyles are all paid services offered through this website. By placing a request/order for these services, you are making an offer to purchase the service at the price specified on this website(s) and granting us permission to use your personal information for the purpose of delivering the service.

After the service is rendered, you have the right to request that your information be deleted from our system. If you desire to do so or make a subject access request, please refer to the section ‘Your rights and managing your personal data’ in our privacy statement for complete instructions.

Your use of this site

You may not use this website for any unlawful or forbidden purpose as defined in these terms and conditions. You are specifically forbidden from uploading or transferring any material to or from this website, but not exclusively:

• That is dangerous, defamatory, obscene, indecent, seditious, insulting, pornographic, abusive, likely to promote racial hatred, discriminating, menacing, dangerous, inflammatory, blasphemous, in violation of confidence or privacy, or that may cause irritation or inconvenience.

• For which you lack the required licences and/or permits.

• Which constitutes or promotes activity that would be deemed a criminal offence, would result in civil liability, or would otherwise violate the law of or infringe upon the intellectual property rights of any third party, in any jurisdiction in the world;

• Which are technically injurious (including, without limitation, computer viruses, harmful components, corrupted data or other malicious software or harmful data).

We will completely comply with any law enforcement authorities or court order asking or directing us to reveal or find the name of anybody submitting content in violation of this provision.


Relate takes reasonable care in gathering and presenting the information included on www.machinery-makers.com and message.www.machinery-makers.com. Relate disclaims all liability for mistakes or omissions in the material of this site, including but not limited to typographical errors, inaccuracies, out-of-date information, or broken links.

This site and its contents are given “as is” and without warranties of any kind, either stated or implied. Relate explicitly disclaims responsibility for typographical mistakes or omissions in the material included on this site.


Our online WebChat and Message a Counselor services are available to individuals who are at least 18 years old. For children and young people under the age of 18, please consult our Children and Young People’s Counseling service.


Our online WebChat and Message a Counsellor services are accessible solely to residents of the United Kingdom. We are unable to provide these services to residents outside the United Kingdom. If you reside outside the United Kingdom and would want to contact an online counsellor located in the United Kingdom, we recommend contacting: http://acto-uk.org.

Availability of this website

While we make every effort to keep this website available 24 hours a day, we are not responsible if the site is offline for any amount of time for any reason.

We offer no promise that this website is free of errors, viruses, or other dangerous or destructive components, or that any errors or viruses that do occur will be rectified. We make no representations or warranties regarding the compatibility of this website with any hardware or software that you may use.

Confidentiality and security of personal data

Relate is committed to safeguarding your personal information and understands the critical nature of being transparent about how we collect, manage, and utilise it. Please read our privacy statement for more information.


If you believe we are doing something incorrectly, we will take your concerns carefully.
A complaint is a formal statement of discontent with Relate’s service standards, actions, or inaction, and our complaints procedure will explain how to file one.